Activities.
1.
What does it mean to return a product?
- a) To exchange it for a different product.
- b) To receive a refund for it.
- c) To bring it back to the store or seller.
- d) All of the above.
What is a receipt?
- a) The money given back to the customer.
- b) The document that proves the purchase.
- c) The label attached to the product.
- d) The customer service department.
What does it mean if a product is defective?
- a) It is not working properly.
- b) It has a fault or problem.
- c) It is unworn and unused.
- d) It is the store's policy.
What is the purpose of proof of purchase?
- a) To show that the product is unworn.
- b) To exchange the product for a different size.
- c) To provide evidence of the purchase.
- d) To contact customer service.
Who can assist you with returning a product?
- a) The store policy.
- b) The proof of purchase.
- c) The unworn condition of the product.
- d) The customer service department.
2. Read each sentence and choose the correct option.
1.
- a) will return them
- b) returned them
- c) am returning them
.
2.
- a) are
- b) were not
- c) have been
the right size.
3. What will happen to the shoes once they are returned?
- a) They will be thrown away.
- b) They will be inspected.
- c) They will be sold again.
4.
- a) what was
- b) what is
- c) what will be
the process for returning the shoes.
5.
- a) what should I do
- b) what I do
- c) what I will do
?
3. Complete each sentence using the correct form of passive voice or the first conditional.
(not like) the shoes, you can return them for a refund.
(inspect) before a refund is issued.
(buy) online, but they
(return) to the store.
(not fit), they
(exchange) them for a different size.
(return) within the 30-day return policy.
4. Reading.
Read the following text and answer the questions
Title: "Returning Your Shoes"
Returning shoes to a store can be a straightforward process. If the shoes don't fit or meet your expectations, you have the option to return them for an exchange or refund. When returning the shoes, it's important to bring the receipt and ensure that the shoes are in their original condition. The store will inspect the shoes and process the return according to their return policy.
What are the options if the shoes don't fit or meet your expectations?
.
What should you bring when returning the shoes?
.
How will the store process the return?
.
5. Read the story "The Lost Shoe" and complete with the missing words:
Words: Tried - were taken back - were carefully chosen - was given - return - was bought - were shown
A pair of beautiful red shoes
from a trendy shoe store downtown. They
and loved by their new owner, Sarah. However, when she got home and tried them on, she realized that one of the shoes was missing its shoelace. Feeling disappointed, Sarah decided to
the shoes to the store.
The next day, the shoes
to the store by Sarah. They were greeted by a friendly salesperson named Alex. The shoes
to Alex, who examined them carefully. It was discovered that a manufacturing defect had caused the missing shoelace.
Apologies were given by Alex, who assured Sarah that a replacement pair would be provided. The faulty shoes were taken away by Alex, who explained that they would be sent back to the manufacturer for inspection. Sarah
a store credit and thanked for her patience.
A few days later, a new pair of red shoes arrived at the store. They were brought out by Alex, who handed them to Sarah. She
them on and they fit perfectly. Sarah expressed her gratitude for the prompt resolution of the issue and left the store with a smile on her face, excited to show off her new shoes to her friends.
Sesiones del Curso
1- Welcome
2- Lesson 1
3- Activity
4- Lesson 2
5- Lesson 3
6- Activity
7- Lesson 1
8- Activity
9- Activity two
10- Welcome
11- Lesson 1
12- Activity
13- Lesson 1
14- Activity
15- Activity two
16- Lesson 1
17- Activity
18- Lesson 1
19- Lesson 1
20- Lesson 2
21- Lesson 3
22- Activity
23- Activity two
24- Welcome
25- Activity